COVID-19: Spectator Code of Conduct
COVID-19: SPECTATOR CODE OF CONDUCT
-

As part of our joint commitment to each other and the communities in which we operate, all racegoers should be aware of the Code of Conduct before entering a racecourse:

For your safety and the safety of others, please make sure to observe the following whilst at our Racecourse:

  • If you’re travelling to the racecourse via public transport, please ensure you adhere to the relevant guidance.
  • Do not travel to the racecourse if you have any Covid-19 symptoms as entry will be denied.
  • For the safety of other racegoers and racecourse staff, please consider wearing a face covering in busy indoor areas or outside where social distancing cannot be maintained. This is a legal requirement in both Scotland and Wales in most indoor areas.
  • Regularly wash your hands, use hand sanitizer and avoid touching your face and dispose of any used tissues appropriately.
  • Familiarise yourself with your entry point [entry time] and location of amenities within the racecourse
  • On-course bookmakers/pool betting operators may accept cash.
  • Enjoy the vast amounts of space around the racecourse and avoid congregating in busy areas (for example, along the rail or by the Winning Post).
  • Make sure all walkways, corridors and doorways etc are clear before you walk through.
  • Follow all signage and the instructions of staff, officials or any emergency service personnel present at the racecourse.
  • Do not try to access areas of the racecourse apart the area detailed on your ticket.
  • Make sure other members of your group have read and understood these guidelines.

Thank you so much for your support and co-operation. We hope you have a wonderful day with us at the races.

COVID-19: REFUND POLICY
+

If you develop Covid-19 symptoms after purchasing your ticket or if you are required to self isolate, please  contact the racecourse office in advance of the race meeting to arrange a full refund.  Proof of a positive test result will be required. No refunds will be issued on the day.

If the event cannot take place due to Covid-19 restrictions, you will receive a full refund.

 

With regards to abandonment of the fixture, our abandonment policy remains as follows:

• Before the first race: Full refund

• Before the third race: 50% refund

• After the third race: No refund

 

In the event of abandonment, no refunds will be issued on the day.

Back to top