Prior to arrival at the Racecourse
Q. What do you need to do before you arrive at the racecourse?
A. We operate the RCA PASS card scheme at Redcar and you are encouraged to pre-book your badges through the PASS system as this helps us to better deliver your raceday experience. You can register on PASS until 11.59pm the day before racing. Please do not register multiple guest attendees in the same name.
The PASS help desk is also availabel on 01933 270 333 Mon to Fri 8.30am to 5pm.
Q. What if I am a member of a syndicate?
A. For syndicates and racing clubs, it is the responsibility of the syndicator/club manager to submit the names of those individuals attending the fixture.
It is recommended that the syndicator attends as one of the allocated persons to help ensure the remaining syndicate members are kept updated.
Q. How do I access the PASS system?
A. Please visit https://www.rcapass.com or contact the PASS Helpdesk on 01933 270333.
Q. I am an international owner without access to PASS, how do I register my attendance?
A. Internationally based owners who are not registered in the UK, should contact the racecourse directly to register attendance. This should be completed by 4pm the day before the fixture.
For Racing Managers who require assistance registering attendance on behalf of owners please contact the PASS helpdesk.
Q. Can children attend the racecourse?
A. Children can attend and under 18s do not need to be pre-registered / included in your number of complimentary badges. Please be aware that it is a BHA regulation that children under 12 years old are not permitted access to the Parade Ring.
Q. I’ve got an entry/declared runner, but I haven’t received an email?
A. Please contact the PASS Helpdesk on 01933 270333 and the team can assist you further.
Arrival at the Racecourse
Q. Where do I park?
A. The Owners' car park and entrance is located via the Main Entrance, off Redcar Lane. The postcode for SatNavs is TS10 2FD.
Q. What do I need to bring with me on raceday?
A. Please make sure you arrive at the racecourse with your RCA PASScard - if you have been allocated one as a registered owner.
If you have received a QR code by email in advance of your visit it would be helpful if you have this downloaded onto a mobile device or printed out ready to scan at the Owners' & Trainers' Desk.
Q. What will happen if I arrive and my name is not on the list?
A. There is no requirement for Owners to pre-register for Owners' badges however we are most appreciative of those people who do, especially members of syndicate owned horses.
The racecourse staff will be able to assist you on the day, however if an Owners' badge has been arranged for you and your name is not on the list please be prepared to assist the team by stepping away from the designated entrance to enable other owners to continue safely whilst the team and yourselves resolve the matter.
You may be required to contact the PASS Helpdesk on 01933 270333 to enable your details to be updated to the raceday list.
Q. What if my horse is a non-runner on the day?
A. Only owners who have a runner on the day will be provided with an Owners' Badge and refreshment voucher (as per the details in the badge allocation section). If a horse is declared a non-runner the registered owners will be given complimentary admission to the racecourse but will not be provided with an Owners' Badge or refreshement voucher.
Q. What will happen when I arrive at the racecourse?
A. On arrival at the racecourse you will be asked for your details and asked to show your PASS card or QR code if you have one - this will help us to find you quickly.
You will be given your allocated O&T admission badge and a voucher for a complimentary light meal.
Contact details
Q. Who do I call if I have a query?
A. If owners have any questions about PASS, they should contact the PASS Helpdesk on 01933 270333 and for all other queries should contact the ROA on 01183 385680.
If your have a query specifically about your visit to Redcar Racecourse or if you'd like to provide any feedback that would assist us with developing our protocols and support please call 01642 484 068 or email info@redcarracing.co.uk